Who Do I Call?

Collection of Frequently asked Questions and Information
Q
ABANDONED SHOPPING CARTS...
A

Call the city's cart retrieval company 1.800.252.4613. Or, call Code Enforcement 626.570.3230 (24 hours a day). Be prepared to report the location (exact street address or nearest cross streets) of the shopping cart.

Q
ABANDONED VEHICLE ON PUBLIC PROPERTY...
A

Call the Police Department 626.570.5168.

Q
ACT BUS...
A

Call 626.289.1220. Schedules and maps of bus routes are also posted online.

Q
ALHAMBRA COURTHOUSE (L.A. COUNTY SUPERIOR COURT, NE DIVISION)...
A

Superior Court Main Line 626.293.2195; Civil/Small Claims 626.293.2198; Criminal Division 626.293.2199; Traffic (located at Pasadena Superior Courthouse, 300 East Walnut, Pasadena, CA 91101); 626.396.3399. Visit the Los Angeles County Superior Court Alhambra Courthouse for more information.

Q
ALHAMBRA HISTORICAL MUSEUM...
A

Call the Alhambra Historical Society 626.308.8845. For museum information, visit the Alhambra Historical Museum's website.

Q
ALMANSOR PARK GYM...
A

Call the Parks and Recreation Department 626.570.5052 or 626.570.5081.

Q
AMERICAN RED CROSS - San Gabriel Valley/Pomona Chapter...
A

American Red Cross Blood Services 626.799.0841; 430 Madeline Drive, Pasadena, CA 91105

Q
ANIMAL-RELATED COMPLAINT...
A

Call the Los Angeles County Animal Care & Control for all animal-related complaints 562.940.6898. (Code Enforcement does not handle these issues.)

Q
AQUATICS PROGRAMMING / OPERATIONS...
A

Call the Parks and Recreation Department 626.570.5093.

Q
AUTOMOBILE CLUB (AAA)...
A

Call the Automobile Club of Southern California 626.289.4491; 401 East Main Street, #101, Alhambra, CA 91801

Q
BEE SWARMS...
A

Call Public Works Department 626.308.4874, if the swarm is on City trees. Call the San Gabriel Valley Mosquito & Vector Control District at 626.814.9466 to report swarms or nests (outside, not on a structure). For nests or swarms (inside or on a structure), call a licensed pest control specialist.

Q
BETTER BUSINESS BUREAU...
A

To contact the Better Business Bureau, call 213.251.9696.

Q
BIDDING OPPORTUNITIES...
A

Call the City Clerk's Office 626.570.5090 to obtain a bid packet for open bid/RFPs/RFQs.

Q
BIRTH/DEATH/MARRIAGE CERTIFICATE or to FILE FOR DIVORCE...
A

Births/deaths/marriages that occurred in Los Angeles County are handled by the L.A. County Registrar-Recorder/County Clerk. For certificate information, call 562.462.2137. Visit the Los Angeles County Registrar-Recorder/County Clerk website for more information.

Q
BUILDING OR ZONING COMPLAINT...
A

Call the Building and Zoning Complaint Hotline 626.300.1584, or complete the online interactive complaint form for matters such as illegal interior or exterior construction, garage conversions, canopies on private property, illegal business signs or banners, disrepair of property or fence/wall construction.

Q
BUILDING PERMIT...
A

For a building, construction remodeling or occupancy permit, call Community Development Department 626.570.5034.

Q
BULKY ITEM DISPOSAL... (furniture, large appliance, computer, etc.)
A

Call Republic Services 1.888.742.5234, at least a day prior to putting items out on the curb. Republic Services will pick up to four items. Items should not be placed at curbside sooner than noon on the day prior to pick up (later in the day is recommended). More information can be found at Republic Services website.

Q
BUS & RAIL PASSSES / TAP CARDS (METRO)...
A

Call the Finance Deptartment 626.570.5020.

Q
BUS (ACT REPRESENTATIVE)
A

For schedules and maps of bus routes, call 626.289.1220. Also see online schedule information.

Q
BUSINESS LICENSE (NEW)...
A

Call Community Development Department 626.570.5034. To submit application and fees, or to rewnew a business license, call the Finance Department 626.570.5021.

Q
CABLE/SATELLITE TV SERVICES...
A

Alhambra residents may use any company that services the Alhambra area, such as Verizon, AT&T, Direct, Dish or Spectrum. If you have a cable complaint, call Spectrum Cable at 866.499.8080, visit Spectrum Cable's website.

Q
CITY COUNCIL AGENDA or PUBLIC RECORD or OFFICIAL CITY DOCUMENT...
A

Call the City Clerk's office 626.570.5090. City Council meeting agendas are posted online (typically, Friday after 3:00 pm prior to the meeting.)

Q
CITY COUNCIL MEMBER...
A

Call the City Manager's office 626.570.5011 and leave a message, or write an email. Individuals can also speak directly to the City Council by attending a city council meeting held every second and fourth Monday (5:30 pm and 7: 00 pm) in the City Hall Council Chambers.

Q
CLAIMS AGAINST THE CITY...
A

Call the City Clerk's office 626.570.5090.

Q
COMMUNITY EMERGENCY RESPONSE TEAM (CERT)...
A

Contact the Alhambra Fire Department 626.570.5190 or email cert@alhambrafire.org.

Q
CONSUMER FRAUD COMPLAINTS...
A

Call the California Department of Consumer Affairs 213.620.4360 or visit the California Department of Consumer Affairs website.

Q
CONTRACTOR COMPLAINTS...
A

Call the California Contractors State License Board (Pasadena Office) at 626.551.2011or visit the Contractors State License Board website.

Q
CURBSIDE HOUSE NUMBERS REPAINTED...
A

Call 626.570.5072. If you observe an unauthorized paint crew operating in your neighborhood, call the Police Department 626.570.5151.

Q
DOG LICENSE RENEWAL...
A

Call the the Los Angeles County Department of Animal Care & Control 562.940.6898. Office Location: 11258 South Garfield Avenue, Downey, CA 90242 (The Alhambra Finance Department no longer accepts payments for animal licenses.)

Q
ELDERLY CARE...
A

Call Case Management at 626.570.3220 for care issues with respect to a frail, elderly person. For home-delivered meals for the elderly, call the YWCA at 626.858.8382.

Q
EMPLOYMENT OPPORTUNITIES
A

With the City of Alhambra visit the Human Resources Department webpage or call the 24-Hour Job Hotline 626.570.3295 for a recorded listing of jobs. For more information, call the Human Resources Department 626.570.5095.

Q
FENCE INSTALLATION...
A

Call Community Development Department 626.570.5034, or visit the Community Development counter at City Hall. A building permit is not usually required, but a Zoning Clearance Permit is required for all fences. Bring a site plan of your property showing property lines, streets and building, and the location, length, height and design of the proposed fence. Front yard fences cannot exceed three feet (3'). A photograph of the property may help.

Q
FILE A CLAIM AGAINST THE CITY...
A

Call the City Clerk's office 626.570.5090 for information and/or forms.

Q
FINGERPRINTING SERVICES...
A

Fingerprinting is done by "live scan" through the California Department of Justice.

Q
FIRST-AID & CPR CLASSES hosted by the AFD...
A

Call the Alhambra Fire Department 626.570.3270, ext. 7421.

Q
FIRST-TIME HOMEBUYER PROGRAMS AND/OR HOME MODIFICATION ASSISTANCE...
A

Call Community Development Department 626.570.5037. For information visit the Housing Division page.

Q
For BOARD & COMMITTEE MEETING AGENDAS
A

View the upcoming Board and Committee Meeting schedule for agendas and additonal information.

Q
For MOVING VIOLATION QUESTIONS
A

Call the Alhambra Municipal Court 626.308.5531.

Q
For a TEMPORARY OVERNIGHT PARKING PERMIT
A
Q
GARAGE SALE...
A

Call Code Enforcement 626.570.3231. A permit is NOT required, but only two garage sales may be held in a year. Visit the Garage Sale page for more information.

Q
GRAFFITI ON TRASH CANS...
A

Call 626.570.5011 to report graffiti on trash cans.

Q
GRAFFITI...
A

Call the Graffiti Hotline 626.570.5072. Please provide: (1) Location of the graffiti including the street address; (2) Surface upon which the graffiti is painted; (3) Any other information that will help the city crew to locate and abate the graffiti.

Q
HAZARDOUS TREES, SHRUBS OR WALLS THAT ARE OBSTRUCTING TRAFFIC...
A

Call 626.570.5067 to report trees that have fallen onto the roadway, as well as trees, shrubs and vegetation that obstruct traffic or sight distance (at intersections, railroad crossings, curves, etc.).

Q
HOUSEHOLD HAZARDOUS WASTE (HHW) DISPOSAL...
A

Call Los Angeles County 1.888.253.6252, or visit the Los Angeles County Household Hazardous Waste Collection Program website.

Q
ILLEGAL BUSINESS ACTIVITIES IN A HOME OR GARAGE...
A

Call Code Enforcement 626-570-3231.

Q
ILLEGAL PARKING (street, alley, front yard at night, sidewalk, parkway, abandoned or inoperable)... Call the Alhambra Police Department 626-570-5151. INOPERABLE VEHICLE on private property...
A

Call Code Enforcement 626-570-3231.

Q
LEISURE CLASS REGISTRATION...
A

Call the Parks and Recreation Department 626-570-3242, or visit the Alhambra Park Office, 500 North Palm Avenue. Office hours: Monday - Friday, 8:00 am - 5:00 pm. For city-sponsored youth sports programs, call 626-570-5081. For senior programs and services, call 626-570-5056.

Q
LOUD NOISE OF A MECHANICAL NATURE...
A

Call the Community Development Department 626-570-5034.

Q
LOUD NOISE SUCH AS CONSTRUCTION, DOMESTIC QUARREL OR DISTURBANCE OF THE PEACE...
A

Call the Police Department 626-570-5168.

Q
MALFUNCTIONING STREET LIGHT OR SIGNAL...
A

Call Public Works Department 626-570-5074 with the following information: (1) Location of the pole, including street address; (2) Description of how the light is acting (blinking, completely burnt out, etc.); (3) Length of time that the light has been malfunctioning (if known).

Q
NEIGHBOR DISPUTE OVER A TREE, BUSH, FENCE OR PROPERTY LINE...
A

Call the Los Angeles County Dispute Settlement Center 213-974-0825.

Q
NEW BUSINESS...
A

Call the Community Development Department 626-570-5034 about licensing and other requirements in Alhambra. For a business license application and more information, visit the Business License page.

Q
OBSTRUCTION RELATED TO PUBLIC PROPERTY OR PUBLIC RIGHT OF WAY...
A

Call the Public Works Department 626-570-5067.

Q
PARAMEDIC SUBSCRIPTION PROGRAM...
A

Call the Finance Department 626-570-5020.

Q
PARK FACILITY (PICNIC SHELTER) RESERVATION
A

Call 626-570-5044 or come to the Parks and Recreation Department at City Hall during regular business hours. Reservations can be made from 10 business days prior to your event or up to 3 months in advance. If it is less than 10 business days to your event, picnic areas will be available on a first-come, first-serve basis. Parties may not rope off an area or put up their own reservation signs.

Q
PARKING CITATION
A

Call the Finance Department 626-570-5020. To pay by credit card, call 1-877-236-2947, or pay ONLINE by credit card 24 hours per day. You can also pay at City Hall, 111 South First Street, Alhambra, CA 91801 (Finance Department). You may also contest a Parking Citation online.

Q
PARKING LOT ISSUE (ON CITY-OWNED PROPERTY)...
A

Call the Public Works Department 626-570-5067.

Q
PARKING LOT/PARKING STRUCTURE...
A

For matters related to a City-owned parking lot or parking structure, call Public Works Department at 626-570-5067.

Q
PARKING PERMIT...
A

Call the Finance Department 626-570-5020 for information about obtaining an annual permit ($60 per year for the first year and $60 upon renewal.

Q
POST OFFICE...
A

Call the Alhambra Post Office 1-800-275-8777. (Note: this location does not have a local number)

Q
POTHOLES...
A

Call the Public Works Department 626-570-5072.

Q
PROPERTY MAINTENANCE COMPLAINTS...
A

Call Code Enforcement 626-570-3231.

Q
PROPERTY TAX RELATED QUESTIONS...
A

Call the Los Angeles County Assessor 213-974-3211.

Q
RENTING A TRASH BIN...
A

To dispose of bulky items, call Republic Services 1-800-299-4898.

Q
REPORT A DRUG OR ARSON-RELATED ISSUE ANONOYMOUSLY...
A

Call We-Tip 1-800-472-7766.

Q
SECTION 8 (LOW-INCOME HOUSING)...
A

Call the (LACDC - Housing Authority); 700 West Main Street, Alhambra, CA 91801; 626-262-4510 TDD; 855-892-6095; Monday-Friday, 8:00 am to 5:00 pm.

Q
SENIOR CARE ISSUES...
A

Call Case Management 626-570-3220.

Q
SEWER RELATED PROBLEM...
A

Call the Utilities Department 626-570-5061.

Q
SIDEWALK OR STREET IN NEED OF REPAIR...
A

Call Public Works Department 626-570-5067.

Q
STREET SWEEPING ISSUE...
A

Call Public Works Department 626-570-5072

Q
STREETLIGHT OR SIGNAL OUTAGE...
A

Call Public Works Department 626-570-5072.

Q
TENANT/LANDLORD DISPUTE...
A

Call the Housing Rights Center  1-800-477-5977, or obtain free assistance at the Alhambra Civic Center Library, 101 South First Street, Alhambra, CA 91801. Fridays from 2:00 pm - 5:00 pm.

Q
TRAFFIC & STREET PARKING ENFORCEMENT MATTERS, including street sweeping violations and abandoned vehicles in the City of Alhambra...
A

Call the Alhambra Police Department 626-570-5151. For other traffic-related tickets, call the Pasadena Courthouse - Traffic Division at 626-356-5265.

Q
TRASH CONTAINERS LEFT IN THE PARKWAY...
A

Call Code Enforcement 626-570-3231.

Q
TREE TRIMMING OR TREE REMOVAL IN THE PUBLIC RIGHT OF WAY...
A

Call Public Works Department (Tree Division) 626-308-4874. If a City-owned tree in the front of your property needs care or trimming (or is dead or diseased), leave the job to the Public Works tree care professionals. Upon request, a City arborist will inspect the dead and/or diseased trees in the parkway area.

Q
UNLICENSED SOLICITOR...
A

Call Code Enforcement at 626-570-3231.

Q
VOTER REGISTRATION...
A

Call the City Clerk's office 626-570-5090.

Q
WATER SERVICE OR TO REPORT A BROKEN WATER LINE OR PIPE...
A

Call the Utilities Department 626-570-5061. If you are a new water customer seeking to set up service, a minimum deposit is required for single-family residences. There is no charge for a city employee to come out to turn on your water service, but your presence may be required. There may be a charge for service performed outside of regular working hours.

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