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contact:
David Dolphin, Deputy Director of Utilities
(626) 570-3230
111 South First Street
Building Division Counter Hours: 8:00 am to 5:00 pm, Plan Check Counter Hours: 8:00 am to 12:00 pm

UTILITIES CUSTOMER SERVICES CENTER

David Dolphin, Deputy Director of Utilities

HOURS: Monday-Friday, 8 a.m.-5 p.m. Free parking is available in the adjacent First Street parking structure. 

The Utilities Customer Service Center is available to serve you when you need to establish or turn off your water service, make a payment, or arrange for a field inspection. 

COMMON CUSTOMER SERVICE QUESTIONS:

1. HOW TO ESTABLISH WATER/SEWER SERVICES:

Service is established in person at the Customer Service Counter.

The following information is required when you open an account:

  • Service address/location
  • Your name
  • Whether you own or rent your residence
  • Driver's license or proper form of ID
  • Your home and work telephone numbers
  • Mailing address 

2. IS A DEPOSIT REQUIRED?

  • Yes, a minimum deposit of $51 and a signup fee of $110.00 is required for single-family residences. Both are due at the time service is established. Contact the Utilities Department for information for other customer classifications.
  • If the water at your new address is off and a Utilities Department employee has to come out to turn it on, your presence may be required. There is a $20,00 same day turn-on charge before 4pm; $22.50 after 4pm; and no charge for next day turn-on.
  • If this service must be performed on the same day or outside of the regular working hours there is a charge.  

3. WHEN IS MY BILL LATE?

  • Bills are due upon receipt and must be paid within fifteen days from the statement date to avoid service charges and/or service interruption. 

4. CAN I GET AN EXTENSION ON MY PAST DUE BILL?

  • In many cases the Department can work out payment arrangements for customers. Extensions are only granted once in a six-month period.

5. HAVE YOU RECEIVED MY PAYMENT?

  • Please call 626-570-5061 during regular business hours to speak with a representative. 

6. WHERE CAN I PAY MY BILL?

  • In Person: Utilities Department Customer Service Center, 68 S. First St., Alhambra, CA 91801.
  • By Mail to: City of Alhambra-Department of Utilities, Post Office Box 6304, Alhambra, CA 91802
  • Payment Drop Box: north wall side of the Customer Service Center, 68 S. First St., Alhambra, CA 91801. 
  • Online Payment: Check out "Utility Bill Online Payment."

7. WHAT ARE YOUR HOURS?

  • The Customer Service Center hours are Monday-Friday, 8 a.m.-5 p.m.
  • The Center is closed on holidays and weekends. 

8. WHO CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?

  • Contact the Customer Service Division at 626-570-5061. 

9. WHAT IS THE SHORB GARDEN?

  • Shorb Garden, located just north of the Customer Service Center, features xeroscape plants comprised of natural native California plant materials that promote water conservation and water awareness. A decorative water fountain located within a city-inspired Moorish arch, a historic mural outside the building, and a statute of James DeBarth Shorb (the father of Alhambra's water service grace the urban garden space.

What's the Status of the General Plan Update?

(Update as of March 19, 2018). You may have seen a notice in Around Alhambra indicating that the Draft General Plan Update and Draft Environmental Impact Report (EIR) would be available for public review beginning March 23, 2018. However, the City and its consultant continue to refine both documents, and they will not be completed by this date. A new notice indicating a revised date for public review will be issued once the documents are ready. We anticipate that this will occur in the next couple of months and apologize for any inconvenience that this delay has caused. If you have already signed up for email notifications, you will be emailed when the documents are available for review. If you have not signed up and wish to be notified please send an email to: generalplan@cityofalhambra.org. Please type “Request for Notification” in the subject line.

PROJECT SCHEDULE:

Interested in the anticipated timeline for the General Plan update process? Click here

PREVIOUS COMMUNITY OUTREACH EVENTS: 

  • Eco Fair: Informational Booth (Saturday, May 2, 2015 at Alhambra Park)
  • Kick-Off and Introduction: Joint Meeting of the City Council/Commissions/Boards (Tuesday, May 5, 2015 at the Granada Park Gym)
  • Community meeting to Introduce the Project and Identify Issues (May 20, 2015, Civic Center Library-Reese Hall)
  • 710 Day Celebration: Informational Booth (Wednesday, June 10, 2015 at Valley/Fremont)
  • Farmer's Market: Informational Booth (Sunday, June 28, 2015, South Second Street)
  • Farmer's Market: Informational Booth (Sunday, July 19, 2015, South Second Street)
  • Community Meeting #2  (Wednesday, January 13, 2016, Alhambra Civic Center Library -Reese Hall)
  • Community Meeting #3 (Wednesday, June 14, 2017, Alhambra Civic Center Library- Reese Hall)

DOCUMENTS:

QUESTIONS? COMMENTS?

If you have any comments or questions, or would like to receive an email to be notified of upcoming events, please send an email to generalplan@cityofalhambra.org.

e project created needed retail space (including a Denny's Restaurant), affordable housing for seniors, and the elimination of slum and blight. The project has provided the City with $20,000 per year in sales tax revenue and $44,344 in annual property tax revenue.

New Century BMW dealership: Many of the Main Street Auto Row dealerships were given financial incentives to locate and/or expand, leading to approximately $3.3 million annually in sales tax revenue to the City.

Howard Street Town homes Affordable Housing Project

Main Street - Northwest Corner of First & Main

 Permits, Licenses, & Applications

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More Information

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